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E-mailadres verkoop@hollandpharma.nl
Faxnumber (+31545) 25 10 51
Telefoonnumber (+31545) 25 10 50

Frequently asked questions

  1. How can I register as a customer?
  2. What are the terms of delivery in 2016?
  3. How can I see the assortiment that Holland Pharma offers?
  4. Until what time can orders be placed and when can you expect delivery of your order?
  5. How can I place an order?
  6. How can I log onto this site?
  7. What is the procedure when returning items?
  8. How does the info-line 0900-04 00 328 work?
  9. When can I expect delivery of my back-orders?
  10. What does the coloured “stock” bar mean?
  11. 11. What do the abbreviations VG, UA, UAD and AV behind a product name mean?
  12. How can I view my invoices?

 

1. How can I register as a customer?

To be registered as a customer of Holland Pharma please contact our Customer Service department via telephone, fax or e-mail. The following information is needed to be able to register: Name and stress address, telephone and/or fax number, e-mail address, name of contact person of your company and a recent copy of your registration at the Kamer van Koophandel (Chamber of Commerce). If the customer registration concerns a drugstore, please supply a copy of your “drogistendiploma”. If the registration concerns a pharmacy, please submit the name of the pharmacist.

An application for customer registration can be downloaded herePlease fill in all the requested information and mail it to info@hollandpharma.nl or submit via fax to 0545-25 10 96.
If applicable please submit the copy of registration of the Chamber of Commerce. If the customer registration concerns a drugstore, please supply a copy of your “drogistendiploma”. If the registration concerns a pharmacy, please submit the name of the pharmacist.

 

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2. What are the terms of delivery in 2016?

Orders with an invoice value higher than € 180,- will be dispatched without order charges. For orders with a lower value € 8,40 will be charged. The administration costs will be € 3,90. Our complete delivery and payment conditions can be requested via info@hollandpharma.nl.

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3. How can I see the assortiment that Holland Pharma offers?

To make this possible we have enabled an option on our site. Please see the tab “assortiment – search”. This enables you to search through our whole assortiment. This also enables a quick and simple way for an order to be compiled and sent electronically.

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4. Until what time can orders be placed and when can you expect delivery of your order?

Our customer service department is available from Monday – Friday from 9.00 – 18.30.
Orders can be placed via e-mail, fax or telephone from Monday to Friday from 09.00 until 18.00. If the order is placed before 18.00 it will be processed on the same day and will be sent off in the evening. The orders are generally delivered the following day.

If your order is placed via Mosadex, electronic ordering is possible from Monday until Friday 14.30. Your order wil be picked up the same afternoon by the transporter, who will take care of delivering your order the following workday.

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5. How can I place an order?

Our preference for receiving orders is electronically. We work with different automated systems. This website offers the customer the possibility to place orders in a fast and simple manner and send the order to us electronically. Our sales team is also available via e-mail (verkoop@hollandpharma.nl), fax (0545) 25 10 51 and telephone (0545) 25 10 50.

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6. How can I log onto this site?

At the top of the website you will find the Log In option. Your log-in information consists of your customer number, a 6-digit code. The password is the four digits of your postal code. When the requested information has been entered, press “log in”

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7. What is the procedure when returning items?

Should the items you ordered not arrive correctly, please contact our customer service department. You will be provided with a “return number” en more information on how to return the items to us. After receipt and processing of the returned articles you will receive a credit note. Wrongfully ordered items will not be accepted as returns. It is also possible to e-mail us with the items to be returned. To provide you with a “return number” we need the following information: Name, address, invoice number, article numbers which are to be returned along with description and amount of items per item and the reason for returning the articles.

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8. How does the info-line 0900 - 04 00 328 work?

Holland Pharma has a customer info line 0900 - 04 00 328, which makes it possible for direct contact for all questions regarding orders and products. The charges for the info line are 50 cents per minute.

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9. When can I expect delivery of my back-orders?

Normally back-orders are automatically added to the next order after the article has been received by Holland Pharma. This service is free of charge. Would you like to receive your back-order before placing your next order, we can send it to you separately at your request. For this service € 3,90 excl. VAT will be charged. Would you like to have your back-order items sent to you separately from your next order, please contact our customer serice department: e-mail: verkoop@hollandpharma.nl.

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10. What does the coloured “stock” bar mean?

A totally full green bar means “ample stock”. As the green bar gets smaller, the stock is less ample, but still enough to deliver your order. When the bar changes to orange/yellow, a limited stock is available. When only a small red bar is showed, it means that we do not have the article on stock.

By scrolling your mouse over the bar the information will be displayed.

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11. What do the abbreviations VG, UA, UAD and AV behind a product name mean?

These abbreviations VG, UA, UR, UAD and AV concern the limitations on ordering the article. This mostly concerns the registration of the product.

VG: Only allowed to be sold to customers with a clearance for the product.
UA: Can only be sold to pharmacies.
UR: Can only be sold on a prescription basis.
UAD: Can only be sold to pharmacies and drugstores.
AV: Product can be sold to the general public.

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12. How can I view my invoices?

All your invoices can be found on this site. After logging in you can view your separate invoices as well as your collective monthly invoices. You can also save and print the invoices. The overview of invoices can be found under “Customer Information”

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CONTACT

Holland Pharma
Bosberg 41
7271 LE Borculo
+31 (0)545 25 10 50
info@hollandpharma.nl